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Customer service

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Fine Jewellery, The Experience

Once is dedicated to providing the best online and offline fine jewellery experience.

Personal Shopping

Whether you’re a veteran or absolutely new to the world of personal shopping, Once can help. Our personal shoppers can give you a hand with buying a gift, completing your jewellery wardrobe, finding that specific piece you have in mind but can’t find anywhere, and much more.

One-on-One Customer Support

Our customer support team is made up of qualified jewellery professionals with a deep understanding of materials and styles. They are specifically trained to deal with the nuances of fine jewellery, and here to help put your mind at ease. We can help with:

Professional Post-Purchase Services

Our experience doesn’t end at the checkout. We are dedicated to helping you with any resizing, repair or refresh requests you may have, post purchase. We will arrange the piece to be picked up and delivered back to you. Simply contact our Customer Support team above.